Payment, Deposit and Cancellation Policy

The triple blue roof and gilded finial of the Hall of Prayer for Good Harvests dusted with snow
The Hall of Prayer for Good Harvests after snow.

Booking a private Beijing tour with us works the same way for every trip. A deposit of 10 to 20 percent of the tour price holds your dates, and you pay the balance after you arrive in China and sign the formal tour contract. Cancel 30 or more days before departure and everything you have paid is refunded.

  • Deposit: 10–20% of the tour price, by card payment link or Alipay
  • Balance: paid in China, after you sign the tour contract
  • Free cancellation: 30 or more days before departure
  • 15 to 29 days before: 50% refund
  • Within 15 days: non-refundable, except force majeure
  • Reply time: within 2 hours, 8:00 to 20:00 Beijing time

How you pay, and why it is safe

You should not have to wire a large sum to a company in a country you have not visited yet. With us, you commit only the deposit to book. The balance is paid in person in China, after we meet and after the contract from Beijing Fengyun International Travel Agency Co., Ltd., licence L-BJ08847, is signed. You receive a written receipt for every payment.

The deposit is paid by card payment link (the payer covers the card fee, about 3%) or with Alipay, and you receive a written receipt. We never ask you to send money to a personal account. If any travel company does, walk away. The company behind your booking is the one on our licence and insurance page.

The balance is settled in person in China once your formal tour contract is signed. Your booking agreement states the exact amounts.

Deposit and balance

  • A deposit of 10–20% of the tour price confirms your booking. Once your dates are confirmed we send simple payment instructions, and you receive a written confirmation when the deposit arrives.
  • The balance is due in China, after you arrive and sign the tour contract. Nothing more is paid before that.
  • Every payment comes with a written receipt from the licensed company.

Cancellation and refunds

  • 30 or more days before departure: full refund of what you have paid.
  • 15 to 29 days before departure: 50% refund.
  • Within 15 days of departure: non-refundable, except in cases of force majeure (see below).

Any third-party costs already committed on your behalf, for example train tickets or hotel nights you asked us to book that cannot be refunded, are explained to you in writing before anything is deducted.

Changes to your trip

Every tour is private and planned for your group, so dates, pace, hotels and the order of sights can usually be changed before departure, and we do not charge a change fee. Changes to sights with real-name reservations, such as the Forbidden City, depend on new slots being available, so tell us as early as you can.

Force majeure

If events outside anyone’s control affect your trip, such as extreme weather, a public-health order or the temporary closure of a scenic area, we work with you to reschedule or to find a fair solution. Because the team is in Beijing, a plan B can usually be arranged the same day.

Children and group size

We price children by what they actually use: a seat in the car and the child ticket each sight offers, with no flat child rate. Many Beijing sights are free for children under 1.2 m, and at Mutianyu the shuttle bus and cable car are free below that height too. Your written quote itemizes each traveler.

Groups of one to four travelers ride in a car or a 7-seat van, five or six in a 9-seat van. For larger groups, ask us about a minibus; the price is per vehicle, not per person.

Who you are dealing with

Your guide is a licensed English-speaking guide, and your booking agreement is with the licensed company named above. Messages sent between 8:00 and 20:00 Beijing time get a reply within 2 hours, from a person who plans Beijing trips, not an automated reply.

Tell us your dates, group size and what you would like to see. We reply with a day-by-day plan and a written quote.

Ask a question before you pay on WhatsApp Email us

Read how booking works, see our FAQ, or browse our private Beijing tours.

Frequently asked questions

How much is the deposit?

The deposit is 10 to 20 percent of the tour price, paid by card payment link (the payer covers a card fee of about 3%) or with Alipay. The exact amount is in your booking agreement, and you receive a written receipt. We never ask for payment to a personal account.

When do we pay the balance?

In China, after you arrive and sign the formal tour contract, settled in person. Nothing beyond the deposit is paid before you arrive, and every payment comes with a written receipt from the licensed company.

What is your cancellation policy?

Cancel 30 or more days before departure and everything you have paid is refunded. Between 15 and 29 days before, we refund 50%. Within 15 days the trip is non-refundable, except in cases of force majeure, when we reschedule or find a fair solution.

Is there a fee to change dates or sights?

No. Dates, pace, hotels and the order of sights can usually be changed before departure without a change fee. Sights with real-name reservations, such as the Forbidden City, depend on new slots being available, so tell us as early as you can.

How are children priced?

By what they use: a seat in the vehicle and the child ticket each sight offers, with no flat child rate. Many Beijing sights are free for children under 1.2 m, and your written quote lists every traveler separately.

How many people can join one private tour?

One to four travelers ride in a car or a 7-seat van, and five or six in a 9-seat van. Larger groups can be arranged in a minibus. Prices are per vehicle, so a family of four pays less per person than a couple.

How quickly do you reply?

Within 2 hours between 8:00 and 20:00 Beijing time, from a person who plans Beijing trips. Messages sent overnight are answered the next morning. A first reply usually includes route ideas and the questions we need answered to quote.

Facts checked: 6 November 2026. Ticket prices, opening hours and entry rules can change; we re-check before every booking.

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